At Markone Traders LTD., we respect your privacy and believe you should understand how your information is collected, used, and protected when you visit our website or contact us about our services.

This Privacy Policy explains how Markone Traders LTD. ( “we,” “our,” or “us”) handles personal information collected through markonetraders.com and through communications with our team.

1. Information We Collect

We collect information that you choose to provide to us, as well as limited information generated when you use our website.

This may include:

• Your name
• Email address
• Phone number
• Company or business name
• Information you provide through our consultation or contact forms
• Details about your business, e-commerce goals, or services you are interested in
• Information you provide when communicating with us by email, phone, or other channels

We may also automatically receive limited technical information such as your IP address, browser type, device information, pages visited, and general website usage information.

We only seek to collect information that is reasonably necessary for the purposes described in this policy. This approach is consistent with Canadian privacy principles concerning meaningful consent and limiting the collection of personal information.

2. How We Use Your Information

We use information we collect to:

• Respond to inquiries and consultation requests
• Understand your business needs and determine whether our services are appropriate
• Communicate with you about requested services
• Provide and manage our services
• Improve our website, services, and customer experience
• Maintain website security and prevent misuse
• Keep appropriate business and administrative records
• Send relevant business communications where permitted by law

We do not collect personal information simply because it is available. We use it for reasonable purposes connected to our business and our relationship with you.

3. When We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers when they need it to perform a specific function for us, such as website hosting, website analytics, form processing, email delivery, scheduling, payment processing, or other business operations.

Where appropriate, we expect service providers handling personal information on our behalf to use reasonable safeguards and to handle that information only for the purposes for which it was provided.

We may also disclose information where required or permitted by applicable law, legal process, or to protect the rights, property, security, or legitimate interests of Markone Traders LTD., our clients, or others.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use the website, improve performance, and support analytics or other website functionality.

Depending on the tools currently installed on the website, these technologies may collect information such as your browser, device, approximate location, pages viewed, and interactions with the website.

You can adjust cookie settings through your browser. Some website functions may be affected if certain cookies are disabled.

5. Third-Party Services

Our website may use third-party services and platforms to provide functionality such as analytics, forms, scheduling, hosting, security, communications, or other website services.

These providers may process information according to their own privacy policies and applicable contractual or legal requirements.

Where information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.

6. How We Protect Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, loss, or misuse.

However, no website or method of electronic transmission can be guaranteed to be completely secure. We encourage you to avoid sending highly sensitive information through ordinary website forms or unsecured email unless specifically requested by us.

Canadian privacy guidance recognizes the importance of appropriate safeguards and accountability when businesses handle personal information.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain our business records, resolve issues, meet contractual obligations, or comply with legal and regulatory requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask questions about how your information is collected or used
• Withdraw consent where applicable, subject to legal or contractual limitations
• Raise a concern about our handling of your personal information

Canadian privacy principles generally provide individuals with rights of access and correction and require organizations to maintain accessible privacy practices.

9. Marketing Communications

If you provide your contact information to us, we may contact you about your inquiry, requested services, or an existing business relationship.

Where we send commercial electronic messages, we will follow applicable requirements, including Canada’s Anti-Spam Legislation (CASL), where applicable. Commercial electronic messages generally require appropriate consent and must include identification and an unsubscribe mechanism where required.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message or contacting us directly.

10. Children’s Privacy

Our website and services are intended for businesses and general audiences. We do not knowingly seek to collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review it and take appropriate action.

11. Privacy Questions or Concerns

If you have a question about this Privacy Policy request, or a concern about how Markone Traders LTD. handles your personal information, please contact us first. We will make reasonable efforts to understand and address your concern.

Markone Traders LTD.
Canada
Email:contact@markonetraders.com
Canadian privacy guidance encourages individuals to raise privacy concerns with the organization first before pursuing an external complaint process.